JC ACADEMY

Important changes effective as of January 1st 2016

 

Firstly, we would like to thank all of the parents that use JC Club4kidz and we have been running our clubs for just under four years now! You may have noticed that over the last year there have been a lot of changes in the running of our clubs as we are always looking for ways to improve. We have listened to your valued feedback and tailored our clubs to suit the needs of you as parents and carers.

 

2015 seen our Lichfield club become Ofsted registered which again brought in a lot of change (for the better we feel!) From this, our management team sat down and looked at putting in some new policies that will benefit the running of our schemes. Therefore, as of January 2016 the following changes will be made.

 

• Parents/carers must settle their bill from the previous holiday before booking onto next half term - Unfortuntely, we have had to introduce this policy as quite often we find accounts not being settled meaning our admin staff have to spend extra hours chasing these outstanding payments every term. 

 

• No show fee - We understand that plans change, and not always can you attend your booking. However it is very important that the booking is cancelled as soon as you are aware you are unable to make it. Our clubs can get extremely busy and we often have to place children on the waiting list. If we are not aware that you cannot make your booking, we are unable to accomodate the famillies on the waiting list. There will be no 'no show fee' if the booking is cancelled, otherwise there will be a charge for a full day for bookings that are unattended. 

 

• Late collection fee - Again, we understand with rush hour traffic you can sometimes be a little late when collecting your children. However on occasion we have had parents collect at 6pm (30mins after club has closed) and later. Our opening times are strictly 8.30am - 5.30pm, if you know you are going to be late please give us a call to let us know your approximate time of arrival but also be aware that there will be a charge for parents arriving 5:40pm and later of £5 for every 10 minutes. 

 

• Tax Credit letters -  We are more than happy to provide you with a letter to state what was used for the last holiday club for tax credits free of charge. However if you require a more in depth letter detailing use of clubs beyond the most recent there will be charge for this service dependant upon how far the letter needs to backdate. Please let us know as soon as possible after each holiday if you require this service. 

 

• Price change - Our clubs have been £14 per day and £60 per week since 2012, and we now feel it has come to a point where we need to increase our prices along with our competitors. The price change comes as a result of extra staff costs, increase in admin costs due to Ofsted registration and improved service costs. The new fee for a full day (8.30am - 5.30pm) will be £17.50, and for full week bookings £80. 

 

 

If you have any questions regarding the changes please feel free to contact us and we will be happy to answer any questions you may have

 

 

Thank you 

 

 

JC Academy Management team